Shipping policy

Shipping Policy

At Serenora, we carefully prepare and pack every order to ensure it reaches you in the best condition.

Processing Time

Orders are usually processed within 1–3 business days after they are placed.

Some handcrafted, customized, or made-to-order products may require additional preparation time before dispatch.

Delivery Time

Estimated delivery time within India is generally 3–10 business days depending on your location.

Please note that delivery timelines may vary during festivals, public holidays, severe weather conditions, or due to courier-related delays.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.

Free shipping offers may be available on selected products or order values.

Cash on Delivery (COD)

Cash on Delivery is available on eligible products and locations.

To ensure smooth delivery, we may contact customers to confirm COD orders before dispatch.

We reserve the right to cancel unverified or suspicious COD orders.

Order Tracking

Once your order is shipped, you will receive tracking details through email, SMS, or WhatsApp (where available).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery along with photos or videos of the product and packaging.

We will review the issue and provide an appropriate resolution.

Contact Us

For any shipping-related questions, please contact us through the contact details available on our website.

Thank you for shopping with Serenora.